RETURNS & REFUNDS POLICY
At AMORALIBRE, customer satisfaction is important to us. We strive to ensure that every order arrives in perfect condition and meets the highest standards of quality.
Please review the following information regarding returns, refunds, damaged items, and return eligibility.
Return Eligibility
We offer a voluntary 30-day return period from the date your order is delivered.
In addition, customers within the European Union benefit from the statutory 14-day right of withdrawal in accordance with applicable consumer protection laws.
To be eligible for a return, products must meet all of the following conditions:
- The product must be unused and undamaged.
- The product must be returned in its original packaging.
- The product must be in the same condition in which it was received.
- The original protective seal must remain intact and unopened.
Important Information Regarding Fragrances
For hygiene, safety, and product integrity reasons, all AMORALIBRE fragrances are delivered in sealed packaging.
Due to the nature of fragrance products, returns cannot be accepted once the original cellophane seal has been opened, removed, altered, or damaged.
This policy helps ensure that all customers receive products in original and unused condition.
Returns are processed in accordance with applicable legal requirements and consumer protection regulations.
Once the returned product has been inspected and approved, the corresponding refund will be issued.
How to Request a Return
To initiate a return request, please contact our Client Services Team:
You may also submit a request through our return request form where available.
Following review of your request, our team will provide all necessary return instructions, including return authorization details and any applicable shipping information.
Please note that returns sent without prior authorization will not be accepted.
Refund Processing
Once your return has been received and inspected, we will notify you regarding the status of your refund request.
If approved, the refund will be issued to the original payment method used during purchase.
Refunds are generally processed within 10 business days after approval.
Please note that additional processing times may apply depending on your bank, credit card provider, or payment service provider.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact:
Damaged, Defective, or Incorrect Items
We recommend inspecting your order immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect product
- An incomplete shipment
please contact us as soon as possible so that we can investigate the matter and provide an appropriate resolution.
Damaged Deliveries
If your order arrives damaged during transit, please contact us promptly and provide:
- Photographs of the front, back, top, and bottom of the package
- Photographs of the damaged product
- A brief description of the condition upon arrival
- Your full name and order number
Our team will review the information and work toward a suitable resolution as quickly as possible.
Incorrect Product or Size Received
If you believe you have received the wrong product, variant, or size, please contact our support team immediately.
Please include:
- Your order number
- Your full name
- A description of the issue
- Supporting photographs where applicable
This allows us to review the matter efficiently and provide the appropriate assistance.
Exchanges
At this time, direct exchanges are not available.
The fastest and most efficient solution is to:
- Request a return in accordance with this policy.
- Once approved, return the original item.
- Place a new order for the desired product separately.
Customer Support
If you have any questions regarding:
- Your order
- Return eligibility
- Refund status
- Product issues
- Return deadlines
please contact our Client Services Team:
Business Hours:
Monday – Friday
09:00 – 17:00
All inquiries are processed in the order they are received. Return deadlines are assessed based on the date on which your return request was initially submitted.
Return Address
Please do not send any products to an address unless instructed by our support team.
The appropriate return address and return instructions will be provided after your return request has been reviewed and approved.
For all return-related inquiries, please contact:
AMORALIBRE™
Committed to quality, authenticity, and exceptional customer experience.
