Returns & Refunds
Everything you need to know about returns, your right of return, the returns process, and the conditions for accepting returns can be found here.
Return Policy
If you are not satisfied with your package, you can return your order subject to the following conditions.
We grant you a voluntary 30-day return policy from receipt of the goods.
Irrespective of this, for orders within the European Union, the statutory 14-day right of withdrawal applies, allowing you to cancel or return your order without stating a reason.
Return Requirements
For a return to be accepted, the item must:
be in perfect condition
be unused and undamaged
be in its original packaging
be originally sealed
Please note:
For hygiene reasons, our perfumes are sealed in cellophane (cellophane film).
👉 If the seal has been opened or damaged, a return is not possible.
Returns will be processed in accordance with applicable legal regulations.
After successful inspection, the corresponding purchase amount will be refunded to you.
Initiate a return
To start a return:
Contact us at support@amoralibre.at
or use the return form ("Go to return form").
After reviewing your request, you will receive:
a return label
all further return instructions
❗ Important:
Returns without prior request will not be accepted.
Refunds
Once we have received and inspected your return, we will inform you about the approval of your refund.
If approved, the refund will be processed within 10 business days to your original payment method.
Please note that processing by your bank may take additional time.
If you have not received your refund 15 business days after approval, please contact us at:
support@amoralibre.at
Damages or issues
Please inspect your order upon reception.
If the item is:
defective or damaged
you receive the wrong item
please contact us immediately so that we can evaluate the issue and make it right.
Damaged Delivery
If your perfume arrived damaged, please send us:
4 pictures (front, back, top, bottom)
a short description of the condition upon arrival
your name and order number
We will take care of it as quickly as possible.
Received wrong size
Did you receive the wrong size (e.g. 100 ml instead of 50 ml)?
Please send us an email to:
support@amoralibre.at
with the subject line: "WRONG SIZE"
Your request will be forwarded directly to the responsible department.
Exchange
A direct exchange is not possible.
The quickest way:
Return item
After successful return, order new item separately
Questions about your order
For questions about:
your product
your order date
the return period
please contact us at:
support@amoralibre.at
🕒 Customer Service:
Monday to Friday, 09:00 AM – 05:00 PM
Note:
Inquiries are processed in the order they are received.
The return period is calculated from the time of your inquiry.
Return Address
Please send your return exclusively to the following address:
[Insert Company Name]
[Street & House Number]
[Zip Code & City]
[Country]
