Widerrufsrecht
AMORALIBRE™
RETURNS & REFUNDS POLICY
AT AMORALIBRE, WE WANT YOU TO SHOP WITH CONFIDENCE. IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, WE OFFER A 30-DAY RETURN PERIOD FROM THE DATE YOUR ORDER IS DELIVERED.
01
RETURN ELIGIBILITY
TO QUALIFY FOR A RETURN, THE PRODUCT MUST BE RETURNED IN THE SAME CONDITION IN WHICH IT WAS RECEIVED.
RETURNED ITEMS MUST BE:
- UNUSED AND UNWORN
- UNDAMAGED AND IN PERFECT CONDITION
- RETURNED IN THEIR ORIGINAL PACKAGING
- FACTORY SEALED AND UNOPENED WHERE APPLICABLE
ALL RETURNS ARE SUBJECT TO INSPECTION UPON RECEIPT. ONCE THE RETURNED ITEM HAS BEEN REVIEWED AND APPROVED, THE CORRESPONDING PURCHASE AMOUNT WILL BE REFUNDED TO YOUR ORIGINAL PAYMENT METHOD.
02
HOW TO REQUEST A RETURN
TO INITIATE A RETURN, PLEASE CONTACT OUR CLIENT SERVICES TEAM AT:
IF YOUR RETURN REQUEST IS APPROVED, WE WILL PROVIDE DETAILED RETURN INSTRUCTIONS, INCLUDING THE RETURN ADDRESS AND ANY APPLICABLE RETURN SHIPPING INFORMATION.
PLEASE NOTE THAT RETURNS SENT WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED.
IF YOU HAVE ANY QUESTIONS REGARDING A RETURN, OUR TEAM WILL BE HAPPY TO ASSIST YOU.
03
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
WE KINDLY ASK THAT YOU INSPECT YOUR ORDER UPON DELIVERY.
IF YOUR ITEM ARRIVES DAMAGED, DEFECTIVE, OR IF YOU RECEIVE AN INCORRECT PRODUCT, PLEASE CONTACT US AS SOON AS POSSIBLE SO WE CAN EVALUATE THE ISSUE AND PROVIDE AN APPROPRIATE SOLUTION.
04
EXCHANGES
THE FASTEST WAY TO RECEIVE A DIFFERENT ITEM IS TO RETURN THE ORIGINAL PRODUCT AND PLACE A NEW ORDER ONCE YOUR RETURN HAS BEEN APPROVED.
05
EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
FOR ORDERS DELIVERED WITHIN THE EUROPEAN UNION, CUSTOMERS HAVE THE LEGAL RIGHT TO WITHDRAW FROM THEIR PURCHASE WITHIN 14 DAYS WITHOUT PROVIDING A REASON.
TO QUALIFY, THE PRODUCT MUST BE RETURNED IN THE SAME CONDITION IN WHICH IT WAS RECEIVED, UNUSED, UNWORN, IN ITS ORIGINAL PACKAGING, AND ACCOMPANIED BY PROOF OF PURCHASE.
THIS STATUTORY RIGHT IS PROVIDED IN ADDITION TO ANY OTHER APPLICABLE RETURN RIGHTS DESCRIBED IN THIS POLICY.
06
REFUNDS
ONCE WE HAVE RECEIVED AND INSPECTED YOUR RETURN, WE WILL NOTIFY YOU REGARDING THE STATUS OF YOUR REFUND.
IF APPROVED, THE REFUND WILL BE ISSUED AUTOMATICALLY TO YOUR ORIGINAL PAYMENT METHOD WITHIN APPROXIMATELY 10 BUSINESS DAYS.
PLEASE NOTE THAT PROCESSING TIMES MAY VARY DEPENDING ON YOUR BANK, PAYMENT PROVIDER, OR CREDIT CARD ISSUER.
IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE YOUR REFUND WAS APPROVED AND YOU HAVE NOT YET RECEIVED YOUR FUNDS, PLEASE CONTACT US AT:
SUPPORT@AMORALIBRE.AT
07
CONTACT
FOR ANY QUESTIONS REGARDING RETURNS, REFUNDS, OR YOUR ORDER, PLEASE CONTACT OUR CLIENT SERVICES TEAM:
SUPPORT@AMORALIBRE.AT
